The Service enables users to search for and book lodging and related services at hotels, resorts, bed & breakfasts, and similar accommodations (“Accommodations”) offered by suppliers, vendors, or other providers of such Accommodations (“Suppliers”). As the provider of the Service, 9jahotel.com does not own, control, offer, or manage any Accommodations.
When you book Accommodations through 9jahotel.com, a contract is formed directly between you and the Supplier for the reservation of the hotel room(s) and you agree to abide by all terms and conditions of the Supplier. 9jahotel.com is not a party to the contracts concluded directly between users and Suppliers. If the Supplier’s terms and conditions conflict with these Terms, these Terms apply with respect to your relationship with 9jahotel.com.
You may be required to register an account with 9jahotel.com in order to access and use certain features of the Service. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account, transfer your account to someone else, or use anyone else’s account, alter egos, or disguised identities when using the Service. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party.
You are responsible and liable for activities conducted through your account and must immediately notify us at help@9jahotel.com if you suspect that your credentials have been lost or stolen or your account is otherwise compromised. 9jahotel.com is not responsible or liable for any loss or damage arising from your failure to safeguard your account.
By using the Service, you represent and warrant that:
The content and information on the Service, as well as the infrastructure used to provide them, are proprietary to 9jahotel.com or our suppliers or partners. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell the Application or any information, software, products, or services obtained from or through the Service. Additionally, you agree not to:
If (i) you breach these Terms or any other supplemental policies and terms linked in these Terms or through the Service, (ii) you violate applicable laws, regulations, or third-party rights, (iii) we believe your booking or account shows signs of fraud, abuse, or suspicious activity, or (iv) we believe it is reasonably necessary to protect 9jahotel.com, its users, or third parties, we may, with or without prior notice and at our sole discretion:
In addition, 9jahotel.com may take any action we determine is reasonably necessary to comply with applicable law or the order or request of a court, law enforcement, or other administrative agency or governmental body.
If your access to or use of the Service has been limited, your account has been suspended, or this agreement has been terminated by us, you are not entitled to a restoration of your account and may not register a new account or access or use the Service through another user’s account.
If you believe another user or any User Content poses an imminent risk of harm to a person or property, you should immediately contact law enforcement authorities. In addition, if you believe that another user or any User Content has violated these Terms, please report your concerns to us at help@9jahotel.com. If you reported an issue to law enforcement authorities, 9jahotel.com may request a copy of that report. Except as required by law, you agree that we are not obligated to take action in response to any report.
You can search for hotel Accommodations on the Application by using criteria like destination and travel dates. Search results are ranked based on their relevance to your search and other criteria. We use a variety of factors to determine search rankings, including location, category, competitiveness of the hotel’s rates, customer reviews and bookings on 9jahotel.com, as well as the compensation we earn for listing the hotel on our site and facilitating your booking. We also personalize search results based on your preferences and other data related to your search criteria. In order to continually optimize our service, we may test different ranking algorithms from time to time.
To refine your search results, you can filter by the number of rooms, number of beds, or amenities you’re looking for. You can also sort by top deals, lowest price, or most premium.
Suppliers provide us with information about the Accommodations they wish to offer through the Service, including property name, address, amenities, and photos (“Hotel Content”). 9jahotel.com is not responsible for the accuracy of images or content provided by Suppliers and disclaims all liability for any errors or inaccuracies in Hotel Content. Hotel photos that appear on the Service are representative of the approximate type and standard of the Accommodations offered by the Supplier and should not be construed as guarantees of the Accommodations you will receive.
Parts of the Service enable you to provide text, photos, Reviews, and other content in connection with your use of the Service or hotel stay (“User Content”). User Content includes communications to our customer service team, as well as feedback, comments, and suggestions for improvements to the Service. By providing User Content, in whatever form and through whatever means, you agree that User Content is non-confidential and you grant 9jahotel.com a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable, and transferable license to copy, modify, prepare derivative works of, distribute, publish, and otherwise exploit that User Content (including the name that you submit in connection with such User Content), without limitation.
You are solely responsible for all User Content you provide, and you warrant that you either own it or are authorized to grant us the rights described in these Terms. You are responsible and liable if any of your User Content violates or infringes the intellectual property or privacy rights of any third party and for any other damages or harm resulting from your submission of User Content.
You agree never to post or transmit to or from the Service:
We have no obligation to post User Content that you submit, and we reserve the right to remove any User Content, in whole or in part, that violates these Terms.
Following a hotel stay booked through the Service, you will have an opportunity to submit a review of your stay at the Accommodation (“Review”). Reviews are not verified by 9jahotel.com for accuracy, and we claim no affiliation with or endorsement of any photos or Reviews submitted by users. Your Review, including any photos you submit, must be accurate and not contain any discriminatory, offensive, defamatory, or other content prohibited by these Terms.
The following types of Reviews are also prohibited:
You should carefully review details of the Accommodation you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age or other requirements of the Supplier.
By booking an Accommodation through the Service, you authorize 9jahotel.com to (i) facilitate the reservation on your behalf, including making payment arrangements with the Supplier, and (ii) charge your payment method for the total reservation price. You agree to pay all charges for your booking, including the nightly room price, applicable taxes and fees, and any other charges identified during checkout in the Application.
You are responsible for paying the Supplier directly for any incidentals, room upgrades, resort fees, or other fees due on-site at the hotel, as well as any associated taxes.
You will be charged by 9jahotel.com in the currency indicated in the Application during check-out for your booking. You can change your preferred currency in your account settings, where applicable.
The nightly room price displayed in the Application includes the room rate set by the Supplier and all applicable taxes and fees. 9jahotel.com makes no guarantee that the prices offered by suppliers through the Service represent (i) the lowest price then available for the same hotel room or (ii) the published price for a hotel room on another website or publication not affiliated with 9jahotel.com.
Except in jurisdictions where 9jahotel.com is required to collect and remit applicable taxes on the room rate, Suppliers offering rooms through the Service are responsible for determining their own tax obligations and remitting applicable taxes to tax authorities. 9jahotel.com does not operate as a vendor, co-vendor, or agent of the Supplier for tax purposes. Because the taxability of a reservation and applicable tax rates vary by location, the tax amounts we pay to Suppliers may differ from the charge to you for taxes and fees indicated in the Application during check-out (“Taxes and Fees”).
Please note that 9jahotel.com does not issue Value Added Taxes (VAT) invoices to guests for any purchases made through the Service.
If a Supplier is unable to honor your reservation, please contact us immediately. We will do our best to work with you and the hotel to find alternative accommodations, but we do not guarantee that we will be able to rebook your reservation. We may, in our sole discretion, provide 9jahotel.com credit for a booking cancelled or otherwise not honored by a hotel.
Unless otherwise specified during check-out for your booking or otherwise permitted by our policies or terms, reservations made on 9jahotel.com are cancellable and refundable EXCEPT when you choose a NonRefundable reservation. You can only cancel your booking up to 48 hours before check-in. If you cancel your reservation before check-in but after the grace period has expired, 9jahotel.com will charge and remit to the hotel the equivalent of your first night payment and make remaining refunds to your specified account. All pre check-in cancellation and refunds is done by 9jahotel.com at an administrative cost of 10% of total reservation cost. Post check-in cancellations and changes should be discussed with the hotel / Supplier. 9jahotel.com will not be responsible to refund any unused payments or for earlier check-out than planned. You may modify or do a date change of your reservation / booking. Date change and any other modification must be completed at the latest 48 hours to your check-in time. 9jahotel may charge a token administrative charges for date or other changes to your booked itineraries. Changes are not permitted for NON REFUNDABLE reservations.
Upon check-in at the hotel, you will be assigned the same room you have selected on our platform during booking except where such room(s) are under unscheduled repairs, upgrades or such other activities that make it unavailable for use. The supplier may upgrade your bookings at no further cost to you except where such upgrades were requested by you or any person in your party acting on your behalf.
All rooms booked through 9jahotel.com can accommodate two guests unless otherwise specified in the hotel’s profile on the Application. You may not exceed the maximum number of allowed guests. Any extra guests are at the Supplier’s discretion and may be subject to additional fees imposed by the Supplier.
Your room assignment is completed during your booking. Room assignments are based on room(s) selected by you during booking. The supplier is bound to honour your request except where the specific room is not available owing to ongoing repairs or other acceptable reasons. 9jahotel.com has no control over which room a Supplier will assign to you and cannot guarantee special requests in advance of your booking, but we will certainly share your advance room selection with the supplier.
Contact the Supplier if you will be checking in late. If you fail to check in to your Accommodation on your selected check-in date, the remaining portion of your reservation with the Supplier may be cancelled, and you will not be entitled to any refund in the case of NON REFUNDABLE reservation and for a full refund less the cost for the first night if the booking was refundable.
We reserve the right, in our sole discretion, to decline to book or request any products or services on your behalf, including alcohol, adult entertainment, illegal products or services, or services from a hotel other than the one you booked through the Service.
We provide the Service “as is” without warranty of any kind, and we disclaim all warranties, whether express or implied, including all warranties of merchantability, fitness for a particular purpose, title, and non-infringement and warranties that the Service is free of viruses or other harmful components. Your use of the Service and your contact, interaction, or dealings with any third parties arising out of your use of the Service, including your hotel stay with any Supplier, is solely at your own risk.
Suppliers offering Accommodations through 9jahotel.com are independent contractors and not agents or employees of 9jahotel.com. We do not endorse or warrant the performance, safety, quality, legality, or suitability of any hotel Accommodation, and we neither guarantee nor insure the service to be provided by any Supplier. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of Suppliers or any other party not under our control, and we assume no liability for any illness, bodily injury (including death), disability, theft, property damage, or other damages or expenses arising from your stay at an Accommodation.
We also do not warrant the performance or non-interruption of the Service or that the Service will be compatible or interoperable with your mobile device or any other hardware, software, or equipment installed on or used in connection with your mobile device.
The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutorily required rights or warranties that cannot be disclaimed, the duration of any such statutorily required rights or warranties will be limited to the maximum extent permitted by law.
To the maximum extent permitted by law, neither 9jahotel.com nor its affiliates or personnel will be liable for any incidental, special, exemplary, or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (a) these Terms; (b) the use of or inability to use the Service; or (c) booking of an Accommodation, including use of hotel services, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not your organization or 9jahotel.com has been informed of the possibility of such damage, even if a limited remedy set forth in these Terms is found to have failed of its essential purpose.
To the maximum extent permitted by law, in no event will 9jahotel.com's aggregate liability arising out of or in connection with these Terms, your use of or inability to use the Service, or booking of an Accommodation, including use of hotel services exceed the amounts you have paid 9jahotel.com for bookings of hotel Accommodations via the Service as a guest in the twelve (12) month period prior to the event giving rise to the liability, or one hundred naira (NGN 100), if no such payments have been made.
Nothing in these terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.
To the maximum extent permitted by law, you agree to release, defend (at 9jahotel.com’s option), indemnify, and hold 9jahotel.com (including our affiliates and personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of our Terms, Privacy Policy, or Promotional and Loyalty Program Terms (including any supplemental or additional terms that apply to a product or feature); (ii) your use of the Service; (iii) your stay at a hotel Accommodation, including any injuries, losses, or damages (whether compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of such stay; and (iv) your breach of any laws, regulations, or third party rights, such as intellectual property or privacy rights.
This Arbitration Agreement applies to you if your country of residence or establishment is Nigeria, or if your country of residence or establishment is not Nigeria but you attempt to bring a legal claim against 9jahotel.com in Nigeria.
The Dispute Resolution Process set forth in this Section 13 is a two-step process: (1) an informal negotiation directly with 9jahotel.com (described in paragraph (c) below), and if necessary (2) a binding arbitration administered by a court-appointed Arbitration Panel. You and 9jahotel.com each retain the right to seek relief in small claims court as an alternative to arbitration if the claim you are asserting falls within the jurisdiction of the applicable small claims court.
At least 30 days before initiating arbitration, you and 9jahotel.com each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must initiate this informal dispute resolution process by mailing your written notice of dispute to our agent for service: The Company Secretary, 9jahotel.com Ltd, 24 First Avenue, Gosa-Abuja, FCT. If we have a dispute with you, we will send our notice of dispute to the email address associated with your 9jahotel.com account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration.
You and 9jahotel.com mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement, or interpretation of the Terms or this agreement to arbitrate, or any use of the 9jahotel.com Application or Service (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and 9jahotel.com agree that the arbitrator will decide that issue.
You and 9jahotel.com each agree that the following causes of action and/or claims for relief are not subject to arbitration and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 14): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief. You and 9jahotel.com agree that a request for public injunctive relief will proceed in court after the arbitration of all arbitrable claims, remedies, or causes of action is complete, and will therefore be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.
The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any country with proper jurisdiction. The arbitrator may award any relief allowed by law but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.
You and 9jahotel.com acknowledge and agree that we are each waiving the right to a trial by a competent court as to all arbitrable Disputes.
You and 9jahotel.com acknowledge and agree that, to the fullest extent permitted by law, we each waive the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding against the other party. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action, or requested remedy (and only that claim, cause of action, or requested remedy) will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action, or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action, or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action, and requested remedies are resolved by the arbitrator.
Except as provided, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.
If 9jahotel.com changes this Section 13 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and 9jahotel.com (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and 9jahotel.com.
These Terms will be interpreted in accordance with the laws of the FCT and Nigeria, without regard to conflict-of-law provisions. Legal proceedings (other than small claims actions) that are excluded from the arbitration agreement must be brought in state or federal court in Abuja, Nigeria, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in Nigeria.
We may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Application and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective. Your continued access to or use of the Service will constitute your acceptance of the revised Terms, even if you were not aware of them due to your failure to update to the most recent version of the Application. If you do not agree to the revised Terms, you must discontinue your use of the Service or ask us to delete your account. You release 9jahotel.com and its parent, affiliates, and their respective officers, directors, employees, and agents, from and against any liability for any changes to these Terms which were available but that you were not aware of due to your failure to update to the most recent version of the Application.
Unless otherwise specified, any notices or other communications to users permitted or required under these Terms will be provided electronically and given by 9jahotel.com via email, messaging service (including SMS), notice through the Application, or any other contact method we enable and you provide. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that these communications be in writing.
You will receive administrative communications from us using the email address or other contact information you provide for your 9jahotel.com account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. Electronic communications from us, including emails, may include marketing and promotional content, which you can opt out of receiving as provided in our Privacy Policy. No fee is charged for promotional emails, but third-party data rates could apply.
In the U.S., if you consent to recent SMS (text messages) from us, 9jahotel.com will not charge you for the text messaging; however, standard message and data rates may apply according to your wireless rate plan. Contact your carrier for pricing plans and details.
Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between 9jahotel.com and you pertaining to your access to or use of the Service and supersede any and all prior oral or written understandings or agreements between 9jahotel.com and you.
These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and 9jahotel.com.
If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 13 above, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
Parts of these Terms that by their nature survive termination, will survive termination of this agreement.
You may not assign, transfer, or delegate this agreement or your rights and obligations hereunder without our prior written consent. 9jahotel.com may without restriction assign, transfer, or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice.
9jahotel.com’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. No waiver of any right or provision in these Terms shall be deemed a further or continuing waiver of such term or any other term. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
The Application may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. 9jahotel.com is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party services are not an endorsement.
Some areas of the Application implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
If you access or download the Application from the Apple App Store, you agree to Apple’s Licensed Application End User Agreement.
The Service and content made available through the Service may be protected by copyright, trademark, patent, and/or other laws of the United States and other countries. You acknowledge that all such intellectual property rights are the exclusive property of 9jahotel.com and/or its licensors and agree that you will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit any content accessed through the Service except to the extent you are the legal owner of that content or as expressly permitted in these Terms.
Subject to your compliance with these Terms, 9jahotel.com grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s) and (ii) access and view the content made available on or through the Service and accessible to you, solely for your own personal and non-commercial use. The terms of this license will also govern any upgrades we provide that replace or supplement a prior version of the Application, unless the upgrade is accompanied by a separate license, in which case the terms of that license will govern.
In accordance with applicable laws, it is 9jahotel.com’s policy, in appropriate circumstances and in our sole discretion, to disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, and you believe content on the Service infringes your copyright(s), please send to our designated Copyright Agent a written DMCA Notice of Alleged Infringement with the following information:
Notices can be sent to our designated Agent at help@9jahotel.com or
Copyright Agent9jahotel.com shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
9jahotel.com is a registered seller of travel in each of the states in Nigeria.
If you have any questions about these Terms, please contact us at help@9jahotel.com
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